GREAT NEWS- We are Open!
Dr Lisha will be working Tuesday and Saturday mornings 9-12. As we all get comfortable with our new systems we will expand our hours.
We have implemented a lot of procedures and changes to keep us all safe. We need your help to make this work for all of us. There will no longer be a receptionist. We will only be answering voicemails by text and we will ask you to book yourself in online.
The acupuncturist will only be doing acupuncture and COVID safety procedures in clinic, they will not be able to help you. If you feel uncomfortable with this situation, please wait to come back until we are in a position that we can have a receptionist again. If you find you need help physically in clinic, with booking, or with the check-in procedure, please bring someone to help you who will leave once they have you comfortable.
We need to minimize talking in the clinic to help prevent the spread so we will be asking you not to talk except for the small amount of information that we need from you. New patients will have their initial assessment by videoconferencing. This is all a work in progress, so please be patient with us as we work out systems that work for all of us
Current patients can book here.
New Patients – Due to the coronavirus risk, we will be doing a two part appointment to reduce the amount of talking in the clinic. New patients will
1. book a Telehealth new patient assessment here ($20)
2. Fill out the new patient paperwork which you can access here. Then email it to us at firstname.lastname@example.org at least one day before your appointment. A picture with your smart phone works fine – just send it as medium or high resolution.
3. After your Telehealth assessment, you can book a current patient appointment which is $20-50 on our pay what you want sliding scale
For more information about our regular Telehealth clinic please go here.
CLINIC NEW COVID-19 PROCEDURES
These are changes that we are implementing in clinic to keep you safe:
- Practitioners will wear masks, be screened for symptoms and temperature daily, and get COVID test monthly. Practitioners will come to clinic with fresh clothes and will change clothes immediately on returning home.
- As always, practitioners wash or hand sanitize between patients.
- Patients will wear face coverings and be screened for symptoms and temperature on entry. Patients may not enter if they have any of the symptoms or a temperature higher than 100F.
- Patients will need to wait 14 days before coming to clinic if they have traveled out of state, been in contact with a COVID positive person, or been to a gathering of more than five people (all subject to current Governor and Public Health orders)
- Patients have access to hand sanitizer and tissues immediately on entering. Trash bins are no-touch.
- Patient chairs are 6 or more feet apart – we are also putting curtains between chairs.
- We are spacing patient appointments every ten-fifteen minutes and are not accepting walk-ins.
- We no longer have a waiting room. We encourage patients to come alone, or have your family or friends wait outside. If you are earlier than five minutes we encourage you to wait outside.
- We have removed all clutter and put needling supplies into a closed plastic box that is easily wiped down.
- We have removed the plants as part of decluttering.
- Blankets and any patient supplies are kept behind a closed door, not on an open shelf any more.
- Our chairs are fabric so cannot be wiped down between patients, so we are covering them with a sheet (to protect the chair) and using paper exam table rolls for each patient.
- We are wiping with a soap solution the chair handles (which are plastic) the belongings boxes, and the needling boxes, tables, sanitizer pump handles, and pens between each patient.
- We are cleaning door handles, payment ipad, light switches, bathroom sink, flush handle and handicapped bar every hour (3-5 people). Patients can clean surfaces themselves if desired
- We have a cleaning checklist to enable staff to ensure everything is cleaned on time.
- All patient blankets, pillow coverings, etc. will be laundered between patients.
- Booking, and new patient paperwork is all available online.
- We have moved completely from paper to electronic health records.
- We have an air purifier and the central heating/cooling system has a HEPA filter.
- There are signs to encourage patients to wait outside if they are early, to book appointments, and not to bring family members or friends to wait for them.
- Gloves will be used to clean, and handle laundry. (We are not required to use gloves for patient care, and they are not safe due to increasing the possibility of needle-stick for the staff).
- We have held a safety meeting for staff to go over the new procedures and protocols.
- We will stay informed of the NM requirements and any updates on infection control for COVID-19
We are encouraging all our patients to stay safe by wearing face coverings in public, washing hands frequently and staying 6 feet away from people. If you have attended a gathering of more than five people, travelled out of state, been in contact with a COVID-19 positive person, or any other risky situation, we ask that you not come to clinic for 14 days afterwards.
Thank you all for your understanding during these changes. Things may go a little slower as we all learn them.